Help Topics: Ordering Prescriptions
Learn about ordering prescriptions
HOW TO ORDER NEW PRESCRIPTIONS
Mail order pharmacy service works best with longer-term maintenance medications. For short-term medications, we suggest you fill your prescription at a local retail pharmacy. Use our Locate a Pharmacy tool to find a pharmacy.
Here is the simple, two (2) step ordering process:
- When starting a new maintenance medication, ask for two prescriptions. Have one filled right away at a retail pharmacy.
- Then, when you are sure you will continue taking the new medication, mail the second prescription to first.dba.branding, along with your copayment and order form.
Always ask your doctor to prescribe the maximum number of days' supply your health plan allows, plus refills. Usually, this is a 90-day supply with three refills. Prescriptions for controlled substances have different rules. Ask your doctor for details.
If you are currently taking a maintenance medication, have your doctor give you a new prescription. Then click the Fill New Prescription link to get started.
If you don't want to use the online process, you can contact Customer Service.
HOW LONG DOES IT TAKE TO GET MY MEDICATION?
Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. Completed refill orders should arrive to your home in about seven business days. If we need to contact you or your doctor to get more information, it may take longer. First time fills of new or transferred prescriptions should arrive within 10 business days. It may take up to 72 hours for your order to display online.
WHEN CAN I REFILL MY MEDICATION?
You can easily refill your other.dba.branding prescription on the website by My Medicine Cabinet link and viewing your refill information.
HOW DO I REFILL MY MEDICATION?
There are several easy ways to order prescription refills. Please order at least 21 days before you need your medicine.
- Online – Go to My Medicine Cabinet and have copayments charged to a credit card.
- By Mail – All orders are mailed with a reorder form. Just check the medications you want to refill and mail the form back to our mail order pharmacy, along with a check or your credit card information. Do not send cash in the mail.
- By Phone – Our friendly Customer Service Advocates are available by phone, 24 hours a day, 7 days a week.
MY PRESCRIPTION HAS REFILLS AND HAS NOT EXPIRED, BUT DOES NOT APPEAR ONLINE
The prescription may not have been filled within the past six months, and cannot be viewed online. This is to prevent accidental ordering of a discontinued medication. Please contact Customer Service to order this item.
WHAT IS A COVERED DRUG?
A covered drug is a drug that is covered, or paid for, by your health insurance or prescription drug coverage. It is in your formulary. It may be a brand-name product or a generic drug. It is important to know if your prescription is covered by your health insurance plan. Use the Online formulary (drug list) tool to check.
HOW TO ORDER NON-PRESCRIPTION PRODUCTS
To order non-prescription products, like vitamins or pain relievers, click the Shop Over-the-Counter. Another way to shop is to use our Search feature. You may search for products by type, brand, or symptom. When you find a product you would like to buy, add it to your cart by clicking the ADD TO CART button.
Note: To add items to your shopping cart, you need to log in to your account. Once products are added to your cart, you may review the contents of your cart by clicking "View your cart's contents" in the upper, right-hand corner of the screen.
After you finish shopping, click the CHECK OUT button. After placing your order, you will receive an email message with your order details and an order number. You may use the order number to check the status of your order.