WEBVTT

00:00:00.438 --> 00:00:03.817
Hi, we're OptumRx,
a pharmacy services company.

00:00:04.308 --> 00:00:06.120
We help millions of people like you

00:00:06.185 --> 00:00:09.112
get medications conveniently
and at the best price possible.

00:00:09.997 --> 00:00:12.708
If your medication
requires prior authorization,

00:00:13.066 --> 00:00:14.657
it means you'll need a plan approval

00:00:14.741 --> 00:00:15.892
before it can be covered.

00:00:16.386 --> 00:00:18.505
Don't worry. 
We'll work with your health plan

00:00:18.589 --> 00:00:20.536
to review why
you're taking a medication.

00:00:21.522 --> 00:00:22.613
There are three reasons

00:00:22.647 --> 00:00:25.056
why we may want you
to get a prior authorization.

00:00:25.529 --> 00:00:26.576
Safety.

00:00:26.826 --> 00:00:28.109
You may be taking medication

00:00:28.143 --> 00:00:29.982
that was designed
for a different condition.

00:00:30.600 --> 00:00:31.605
Effectiveness.

00:00:32.048 --> 00:00:34.613
The medication may not work well
with others you take.

00:00:35.295 --> 00:00:36.295
Cost.

00:00:36.484 --> 00:00:38.659
Your plan may cover
a lower cost option

00:00:38.684 --> 00:00:39.900
that works the same way.

00:00:40.712 --> 00:00:43.681
If any of your medications
need prior authorization,

00:00:43.819 --> 00:00:46.217
we'll send you a letter
with details and next steps.

00:00:46.788 --> 00:00:48.564
Or when you're 
at the doctor's office,

00:00:48.681 --> 00:00:51.914
use the OptumRx app to check
your list of covered medications.

00:00:52.238 --> 00:00:54.294
If there's a PA code next to one,

00:00:54.527 --> 00:00:57.444
ask your doctor to send
a prior authorization request.

00:00:57.920 --> 00:01:00.837
You may receive a decision
in just minutes, to avoid delays.

00:01:01.517 --> 00:01:03.362
Reach out to us
if you have any questions.

00:01:03.474 --> 00:01:04.500
We're here to help.