How can we better serve you? We value your opinion and want to make managing your prescription benefits a smooth process. We're here to help you answer questions and gather any feedback electronically, by phone or mail. Give us a call.

Member Contacts:

Customer service, home delivery: 1-800-356-3477

Pharmacists:  Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers.

  • Commercial: 1-855-842-6337
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  • Medicare Prescription Drug Plan Members (PDP): 1-877-889-5802
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  • Medicare Advantage Prescription Drug plan members (MAPD): 1-877-889-6358
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Specialty pharmacy: 1-866-218-5445

For technical website issues or password resets: 1-800-788-4863

TTY (for the hearing impaired): 711

Physician Contacts:

Prior authorization: 1-800-711-4555, option 2

 

If you are having a medical crisis, please call 911, or contact your local emergency assistance service immediately.

Our mailing address:

Mailing address for claim reimbursement
OptumRx
  • PO Box 509075
  • San Diego, CA 92150-9075
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Mailing address for order forms

  • OptumRx
  • PO Box 509075
  • San Diego, CA 92150-9075
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Corporate office

  • OptumRx
  • 2300 Main Street
  • Irvine, CA 92614