How can we better serve you?

We value your opinion and want to make managing your prescription benefits a smooth process. We're here to help you answer questions and gather any feedback electronically, by phone or mail. Give us a call.

Member Contacts:

Customer service, home delivery: 1-800-356-3477

Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers.
Commercial: 1-855-842-6337

Medicare Prescription Drug Plan Members (PDP): 1-877-889-5802
Medicare Advantage Prescription Drug plan members (MAPD):1-877-889-6358

Specialty Pharmacy: 1-855-427-4682
Visit Specialty Pharmacy at -

For technical website issues or password resets:1-800-788-4863

TTY (for the hearing impaired): 711

Physician Contacts: Prior authorization or exception request: 1-800-711-4555, option 2

If you are having a medical crisis, please call 911, or contact your local emergency assistance service immediately.

Our mailing address: Mailing address for claim reimbursement
OptumRx Claims Department
  • PO Box 650629
  • Dallas, TX 75265-0629
Mailing address for order forms
  • OptumRx
  • PO Box 2975
  • Mission, KS 66201

Tell us about wrong information on the pharmacy directory.

  • Use the “Report Incorrect Information” link on the pharmacy detail page
  • NOTE: THIS FORM SHOULD BE USED SOLELY FOR REPORTING INCORRECT PHARMACY INFORMATION. For all other inquiries, see your contact options here or refer to the phone number of your prescription label or member ID card.
  • Send an email to

When we get a report we will contact the pharmacy to verify all information.

For wrong provider information in Illinois, call the Illinois Office of Consumer Health Insurance at 1-877-527-9431.

Pharmacy data
Choose your pharmacy
We give general information about pharmacies. We do not endorse a pharmacy, doctor or health care worker. The directory is correct at the time of update. Pharmacies may have been added or removed from our network after the last update. To confirm if a pharmacy is in the network, call the pharmacy or the phone number on your ID card.

Paper directory requests
Members can get a paper copy of the directory at no cost by calling the phone number on their ID card. Paper copies are not available to non-members.

About network pharmacies
All network pharmacies must meet National Committee for Quality Assurance credentialing standards. They must supply updated information to OptumRx at least every 3 years. If you have any questions about a network pharmacy, contact the pharmacy or call the phone number on your ID card.

Demographic information
Network pharmacies must confirm some information to OptumRx at least every 3 years (name, address, phone number, gender, languages spoken) for the directory. OptumRx reviews all this information at least every 3 years for credentialing.

Language(s), other than English, that a pharmacy or staff can speak. This is reported by the pharmacy to OptumRx at least every 3 years for credentialing.