If you are currently taking a maintenance medication, have your doctor give you a new prescription. Then click the fill new prescriptions link to get started.

If you don't want to use the online process, you can contact customer service. 

How long does it take to get my medication?

Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. Completed refill orders should arrive to your home in about seven business days.

If we need to contact you or your doctor to get more information, it may take longer. First time fills of new or transferred prescriptions should arrive within 10 business days. It may take up to 72 hours for your order to display online.

When can I refill my medication?

You can easily refill your OptumRx prescription on the website using the links on My Medicine Cabinet and viewing your refill information.

How do I refill my medication?

There are several easy ways to order prescription refills. Please order at least 21 days before you need your medicine

  • Online – Go to the My Medicine Cabinet page and have copayments charged to a credit card.
  • By Mail – All orders are mailed with a reorder form. Just check the medications you want to refill and mail the form back to our mail order pharmacy, along with a check or your credit card information. Do not send cash in the mail.
  • By Phone – Our friendly customer service advocates are available by phone, 24 hours a day, 7 days a week.

What is OptumRx's controlled substance prescription policy?

Starting January 1, 2020, OptumRx® is changing how it accepts controlled substance prescriptions. Your doctor must send these to us electronically through a certified system. For more information, click here to learn more about the new policy.

Why can't I find my specialty pharmacy medications to refill online?

At this time, the OptumRx.com member website does not offer our Specialty Pharmacy customers the ability to refill their medications online. We are working to add this functionality to our website in the near future—please keep checking back to start taking advantage of this new feature.

What is a covered drug?

A covered drug is a drug that is covered, or paid for, by your health insurance or prescription drug coverage. It is in your prescription drug list. It may be a brand-name product or a generic drug. It is important to know if your prescription is covered by your health insurance plan. Use the tools under Member Tools to check.


Note: When you give another person access to your account, they will be able to see information about you and your prescriptions. You should be careful about who you choose to have access to this information. You may also wish to review your choice of "Caregiver" or "Account Manager" on a regular basis by selecting "My Account Manager".