Request a new prescription

• When you log into the first time, click on the blue “New prescription” button under “At a glance” or find the large “+” above “Request a prescription” and click on the “+.”
• Type a drug name in the box and click on the spyglass.
• Drag the drop-down menu to the proper dosage.
• Choose the correct quantity.
• Pull the drop-down menu to “per day” or “per month.”
• Click search.
• Make sure the location is your address or the pharmacy you want to use.
• Once the Drug pricing options load, choose the one you want to order and click the blue “Request” button.
You may also have to choose a doctor or search for a provider, if prior authorization is required. You must enter your shipping address and payment information to complete an order.

Credit card changes

You can change your payment information by going to My profile, page down to “Manage shipping & payments” and click on “My payment methods.” Enter the information for a credit card, debit card or bank account.
You also can add a bank account or card during Checkout.

Shipping information

You can change your address by going to My profile, page down to “Manage shipping & payments” and click on “My addresses.” Enter the address and save.

How do I find a pharmacy?

More than 64,000 retail pharmacies nationwide are in the OptumRx pharmacy network. We have a tool under Member tools to help you locate a pharmacy.
To search by city and state:
• Enter the name of the city.
• Select the two-letter postal code for the state and click the Search button.
• To search by ZIP Code, enter the 5-digit zip code and click the Search button.
• If you cannot find a OptumRx network pharmacy in your city, search a nearby city.

What is a covered drug?

A covered drug is a medication that is covered, or paid for, by your health insurance or prescription drug coverage. It may be a brand-name product or a generic drug. It is important to know if your prescription is covered by your health insurance plan. See the tools under “Member tools” in the top navigation.

Prescription prices and copayments

There are two ways to determine what your medication copayment will be. If you have a refill available for your maintenance medication filled at our mail service pharmacy, your copayment will be listed next to the medication on the Medicine Cabinet.

If you wish to learn what your copayment might be for a drug you are not currently taking, you may use our “Drug pricing and information tool.” The tool will provide you with a price comparison for filling the drug at retail compared to our mail service pharmacy. The tool also will display any lower-cost options that might exist for the drug.

Note: When you give another person access to your account, they will be able to see information about you and your prescriptions. You should be careful about who you choose to have access to this information. You may also wish to review your choice of “Caregiver” or “Account Manager” on a regular basis by going to “My profile” / “Manage Access” / “My caregiver access.”